If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Assistance Program .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates? .

    See also:

    Safety
    In Insurance Institute for Highway Safety crash tests, the Lucerne rates Good, the best possible score, in the frontal-offset test and Acceptable in the side impact. Acceptable is, well, acceptabl ...

    Heated Seats
    On vehicles with heated seats, the controls are located on the front doors and the ignition must be on to use the feature. : Press to heat the seat and seatback. : Press to heat the seatback ...

    Passenger Sensing System
    Passenger Sensing System The passenger sensing system turns off the front outboard passenger frontal airbag under certain conditions. No other airbag is affected by the passenger sensing ...