How OnStar Service Works
: This blue button connects you
to a specially
trained OnStar advisor to verify your account information
and to answer questions.
: Push this red emergency button to
get priority help
from specially trained OnStar emergency advisors.
: Push this button for hands-free,
voice-activated
calling and to give voice commands for turn-by-turn
navigation.
Crisis Assist, Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock, Roadside Assistance,
Turn-by-Turn Navigation and Hands-Free Calling are
available on most vehicles. Not all OnStar services are
available on all vehicles. For more information see the
OnStar Owner’s Guide or visit www.onstar.com (U.S.)
or www.onstar.ca (Canada), contact OnStar at
1-888-4-ONSTAR (1-888-466-7827) or
TTY 1-877-248-2080, or press to
speak with an
OnStar advisor 24 hours a day, 7 days a week.
For a full description of OnStar services and system limitations, see the OnStar Owner’s Guide in the glove box.
OnStar service is subject to the OnStar terms and conditions included in the OnStar Subscriber Information.
OnStar service cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. OnStar service also cannot work unless the vehicle is in a place where the wireless service provider OnStar has hired for that area has coverage, network capacity and reception when the service is needed, and technology that is compatible with the OnStar service. Not all services are available everywhere, particularly in remote or enclosed areas, or at all times.
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar call center when is pressed,
is pressed, or
if the airbags or ACR system deploy. This information
usually includes the vehicle’s GPS location and, in the
event of a crash, additional information regarding the
crash that the vehicle was involved in (e.g. the direction
from which the vehicle was hit). When the virtual advisor
feature of OnStar hands-free calling is used, the vehicle
also sends OnStar the vehicle’s GPS location so they can
provide services where it is located.
Location information about the vehicle is only available if the GPS satellite signals are unobstructed and available.
The vehicle must have a working electrical system, including adequate battery power, for the OnStar equipment to operate. There are other problems OnStar cannot control that may prevent OnStar from providing OnStar service at any particular time or place. Some examples are damage to important parts of the vehicle in a crash, hills, tall buildings, tunnels, weather or wireless phone network congestion.
See also:
Securing an Add-On Child Restraint in
the Vehicle
WARNING:
A child can be seriously injured or killed in a crash
if the child restraint is not properly secured in the
vehicle. Secure the child restraint properly in the
vehicle using the vehicl ...
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To resume playback, press the play/pause button
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